Home » 2024 Impact stage agenda day 1


Tuesday 19 March

Tuesday 19 March

All times quoted are Greenwich Mean Time (GMT).

09:00 – 09:45

Main conference event content and exhibition will be taking place. Please do see our main-stage agenda here.

09:45 – 10:05

Establishing a government incubator unit

why business-like civil service teams are useful and how we can create more of them


Chris Webber, Deputy Director, Open Innovation Team

10:05 – 10:15


10:15 – 10:35

How Social Work England’s IT empowers business agility in response to changing requirements

Social Work England, established in 2019, is a specialist body taking a new approach to regulating social workers in their vital roles. 

Within this ambitious, newly formed regulatory body, David Bates, Head of IT and Data, prioritised the ability to respond swiftly to changing regulatory and business requirements while maintaining compliance, security, and citizen experience.

Hear about his journey, insights, and the transformative impact realised in this Q&A session.

David Bates, Head of IT and Data, Social Work England
Peter Corpe, Industry Lead – Public Sector, Appian 

Session supported by:

10:35 – 10:45


10:45 – 11:05

How to harness culture to enable innovation

Solving society’s biggest challenges requires innovation but too often we have a culture that prizes predictable failure over uncertain success. Interventions that could improve culture are often hard to quantify and therefore difficult to make the case for alongside more obvious investments like AI. Yet without a culture that enables responsible innovation we will fail to realise the benefits of these new technologies and leave problems unsolved for the next generation.

In collaboration with industry and academic colleagues in the US and Sweden, PA has developed a research based innovation culture diagnostic. This assesses the attributes of an organisation’s culture that enable or suppress innovation, providing each with a unique “cultural signature” that gives a quantifiable baseline and roadmap for improving their culture and unlocking the potential of their people and technologies. Join this session to learn more.

This session will be particularly suitable for CPOs, CTOs, CDOs, CEOs, COOs, Heads of HR, Transformation Directors, Commissioners and Budget Holders from a diverse group of departments and bodies.


Rachel Carmen, People and Culture Change Expert, PA Consulting

Session Supported by:

11:05 – 11:15


11:15 – 11:35

How Payments Can Drive Impact

In this presentation, Mark Palmer, will use a couple of case studies to outline how governments across Europe & beyond are using a variety of payments, partners & technology to support the ageing & the vulnerable.  These case studies illustrate how by partnering with smaller fintechs, you can better support your citizens.


Mark Palmer, Europe Head, Visa Government Solutions

Session supported by:

11:35 – 11:45


11:45 – 12:05

How Government Bodies can Embrace InnovationOps as Part of a New Strategy…and why?

InnovationOps gets stakeholders to embrace innovative thinking in a way the whole government department can benefit.  From harvesting the best ideas from across the enterprise; to delivering on those qualified ideas into a strategic roadmap, with proactive P3M, all with a robust Governance/Assurance model.  InnovationOps weans government bodies off spreadsheets…


Tim Sharp, Director Aerospace, Defense & Government

Session supported by:

12:05 – 12:15


12:15 – 12:35

Overcoming data sharing challenges with clean rooms

What if you could dramatically improve your citizen engagement programmes and data-driven decisions?

Data Clean Rooms enable collaboration across government departments, resulting in increased volume of quality data insights  available to all teams. 

That means a better overall citizen experience, improved efficiency, and financial savings. 

Hear from Credera’s Tom Parsley for a run through on data clean rooms: what they are, how they work, some use cases, and how they protect privacy through the anonymisation of user information.


Tom Parsley – Managing Consultant, Credera 

Supported by:

12:35 – 12:45


12:45 – 13:05

How AI could transform the world of Civil Service HR and Finance

In this session Workday – a pioneer of cloud-based HR and Finance Software – will explain how AI is already transforming the worlds of HR and Finance in organisations of all shapes and sizes, and will discuss the impact these innovations are likely to have on the Civil Service in the coming years.


Richard Doherty, HCM Product Director, Workday

Supported by:

13:05 – 13:15


13:15 – 13:35

Innovating together to tackle the legacy asylum backlog

Over the last year the Home Office’s PACE programme has cleared the legacy asylum backlog by using innovative technology and a multi-disciplinary approach to triple case worker productivity. This session will outline the approach taken and share lessons which can be applied in many areas of Whitehall.

Becca Jones, Director, Customer Services Strategy and Transformation, Home Office
Simon Cahill, Deputy Director, Asylum Transformation Programme, Home Office

Supported by Newton

13:35 – 13:45


13:45 – 14:05

Legacy to Cloud: Data Transformation Case Study

Discover how we are helping migrate a government department from legacy systems to cutting-edge cloud solutions. Learn about our process, the challenges we faced, and our key takeaways. Join us for actionable insights and lessons learnt from our transformative journey into the cloud era.

Supported by:

  Go Reply

14:05 – 14:15


14:15 – 14:35

Using ChatGPT to gain new insights from Local Skills Improvement Plans – a Department for Education case-study

The Unit for Future Skills conducted an early test case using AI to gain valuable insights from unstructured text. Priority skills needs were identified using ChatGPT to read thousand of pages of local skills plans.  The project informed skills policy and demonstrated applicability of the approach across the Civil Service.


Frank Bowley, Head of the Department for Education’s Unit for Future Skills

14:35 – 14:45


14:45 – 15:05

Building Digital UK: Harnessing the power of Data and AI to connect the country

As Building Digital UK set out to to bring fast and reliable broadband and mobile coverage to hard-to-reach places across the UK, they needed to plot the network at pace, to allocate funding to priority projects. With ambitious targets to connect 85% of the UK by 2025, 99% UK by 2030, pace was essential. Find out how they partnered with Google Cloud and SoftServe to work on their data backbone and prototype art of the possible AI Pilots to gain level of precision insights into network and funding data previously unimaginable, driving productivity into this essential project to connect the country and transform people’s lives.


Ajay Chakravarthy, Director – Digital, Data and Technology, Building Digital UK
Lauren Anthony, Customer Engineer, Google Cloud
Alex Joyner, UK Country Lead, Softserve

Session supported by

15:05 – 15:15


15:15 – 15:35

The ends justify the beans! How innovation will help to import coffee beans across the UK border

Grab your favourite cuppa for an energising journey into Government innovation at the UK border! Join us as we explore the rich blend of technology, partnerships, and policies that mean your coffee beans can get to you quicker, at lower cost, and that you can be certain that you’re getting what you paid for.


Alex Walford, Deputy Director – Border Strategy, Governance and Innovation; Borders Group; Cabinet Office
​​​​​​​Ross McDonald, Head of Technology and Data –  Border Strategy, Governance and Innovation; Borders Group; Cabinet Office

15:35 – 15:45


15:45 – 16:05

How can expert secondments help drive innovation in the civil service?


Nicola Colson, Department for Science, Innovation and Technology, United Kingdom

16:05 – 16:35

Main conference event content and exhibition will be taking place. Please do see our main-stage agenda here.