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Agenda

16 November

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The first day combines plenary keynote speeches with 20 hands-on workshops: 15 Workstream sessions bringing together officials from a handful of related professions or functions, and five Cross-Disciplinary workshops addressing topics relevant to all kinds of professionals.

The Workstream sessions will consider the participants’ roles in relevant aspects of civil service innovation – examining how to maximise their contribution on this front; what cross-government changes are required to promote progress; and how they can best support other professions and functions working on the same agenda.

The professions covered by each Workstream are set out at the head of the columns below. Following those columns down, you’ll see which aspects of innovation each Workstream will be exploring. During the day, five key topics will each be examined in three workshops. These five topics are: Leading Innovation; Data Management and Sharing; Commissioning and Deploying New Technologies; Skills and Tools; and Programme Governance and Finance. 

While Workstream sessions are likely to be of most value to people working within the listed professions, you are free to join any you choose; even if your profession isn’t named in any of the Workstreams, we think you’ll find plenty of sessions to interest you. Where no session is listed in a timeslot for your chosen Workstream, you can register for another workshop that interests you – or simply join colleagues for a coffee in our networking area. 

Five of the six workshops during the 15.30-16.50 slot are cross-disciplinary; in these cases, please simply pick the one that interests you most. 

Conducted under the Chatham House rule, workshops will be chaired by leading specialists and senior officials. Drawn from relevant disciplines and programmes – both in the UK and overseas – the chairs may present to the group on their own experiences, before facilitating a wider debate and teasing out conclusions. These conclusions are then fed into following day’s panel debates: for details of these, scroll down to the 17 November agenda.

8:30-09:00

Registration

Tea, coffee, refreshments, networking

09:00 – 09:20

Welcome Address

Chair and Headline Knowledge Partner welcome address

Workstreams

Related professions or functions
Workstream A for professions related to

Policy, Operational Delivery, and Research

Workstream B for professions related to

Digital, Data & Technology, Knowledge & Information Management, and Statistics

Workstream C for professions related to

Finance, Tax, and Fraud, Error & Debt

Workstream D for professions related to

Programme & Project Management

Workstream E for professions related to

Commercial & Procurement

Workstream F for professions related to

Workforce, Workplace and Property

09:30 – 10:50

Workstream B

Data Management and Sharing (Workshop 5)


How to develop the systems, protocols and regulatory structures required to support secure, effective use of data across government – both on the technical front, and in terms of building public trust in departments’ use of citizen’s personal data.

Chaired by
  • Eileen Fuchs, Principle and Head of Division; Digital policy, Federal Ministry of the Interior, Germany
Workstream C

Data Management and Sharing (Workshop 6)


How to develop the systems, protocols and regulatory structures required to support secure, effective use of data across government – both on the technical front, and in terms of building public trust in departments’ use of citizen’s personal data.

Chaired by
  • Christine Donoghue, Deputy Commissioner, Revenue Agency, Canada
Workstream D

Leading Innovation (Workshop 11)


At a time of digital disruption, many governments and public agencies are launching performance improvement and transformational programmes. In many ways, PPM leaders and specialists stand at the innovation frontline as business owners and professions come together to transform at scale and reinvent current structures, processes and ways of working – often digitally. In this workshop participants will consider what it takes to lead, to innovate, and to succeed in delivering business transformation.

Chaired by
  • Arnauld Bertrand, GPS Global Advisory Leader, EY
Workstream E

Commissioning and Deploying New Technologies (Workshop 12)


How civil services can adapt systems, processes and cultures to suit the strengths, demands and risks of digital technologies, and the particular challenges around procurement and delivery of emerging technologies.
Workstream F

Skills and Tools (Workshop 14)


The capabilities, specialist skills, systems, policies and working methods required to create a more innovative civil service – considering how these can be developed, how the participating professions can hasten progress, and the support required from other functions and the centre of government.

10:50 – 11:20

Coffee Break and Networking

11:20 – 12:40

Workstream B

Skills and Tools (Workshop 2)


The capabilities, specialist skills, systems, policies and working methods required to create a more innovative civil service – considering how these can be developed, how the participating professions can hasten progress, and the support required from other functions and the centre of government.
Workstream C

Commissioning and Deploying New Technologies (Workshop 7)


How civil services can adapt systems, processes and cultures to suit the strengths, demands and risks of digital technologies, and the particular challenges around procurement and delivery of emerging technologies.

Chaired by
  • Hans-Jörg Schäper, Deputy Director General, Directorate General VI - Information Technology, Federal Ministry of Finance, Germany
Workstream D

Programme Governance and Finance (Workshop 9)


Innovative projects often demand new forms of governance and finance: for example, to reconcile systems of budgeting and departmental accountability with the needs of cross-departmental services and digital, Agile project management. This workshop will consider how governance and finance processes can best support innovation.
Chaired by
  • Paul Glover, President of Shared Services, Canada
Workstream E

Programme Governance and Finance (Workshop 13)


Innovative projects often demand new forms of governance and finance: for example, to reconcile systems of budgeting and departmental accountability with the needs of cross-departmental services and digital, Agile project management. This workshop will consider how governance and finance processes can best support innovation.
Workstream F

Leading Innovation (Workshop 15)


Strengthening innovation demands visionary, collaborative leadership, changes to systems of recruitment, performance management and promotion, and a new approach to risk management. This workshop will consider the changes required to civil service leadership in order to promote and support innovation.

Chaired by
  • Rupert Steptoe
    UK&I PAS Leader, EY

12:40 – 13:40

Lunch and Networking

13:40 to 15:00

Workstream A

Leading Innovation (Workshop 1)


Strengthening innovation demands visionary, collaborative leadership, changes to systems of recruitment, performance management and promotion, and a new approach to risk management. This workshop will consider the changes required to civil service leadership in order to promote and support innovation.

Chaired by
  • Oliver Jones, GPS Global TAS Leader, EY
Workstream B

Commissioning and Deploying New Technologies (Workshop 3)


How civil services can adapt systems, processes and cultures to suit the strengths, demands and risks of digital technologies, and the particular challenges around procurement and delivery of emerging technologies.

Chaired by
  • Misu Tasnim, Executive Director, United States Digital Service Health and Human Services Department, USA
    Workstream C

    Programme Governance and Finance (Workshop 8)


    Innovative projects often demand new forms of governance and finance: for example, to reconcile systems of budgeting and departmental accountability with the needs of cross-departmental services and digital, Agile project management. This workshop will consider how governance and finance processes can best support innovation.

    Chaired by
    • Dmitri Jegorov, Deputy Secretary-General for Tax and Customs Policy, Ministry of Finance, Estonia
    Workstream D

    Skills and Tools (Workshop 10)


    The capabilities, specialist skills, systems, policies and working methods required to create a more innovative civil service – considering how these can be developed, how the participating professions can hasten progress, and the support required from other functions and the centre of government.

    15:00 – 15:30

    Coffee Break and Networking

    15:30 – 16:50

    Cross-disciplinary Workshops

    Workshops 16-20 will consider some of the cross-cutting issues around innovation, bringing together officials from a wide range of professions and functions.
    Workstream A

    Data Management and Sharing (Workshop 4)


    How to develop the systems, protocols and regulatory structures required to support secure, effective use of data across government – both on the technical front, and in terms of building public trust in departments’ use of citizen’s personal data.

    Chaired by
    • Oliver Jones, GPS Global TAS Leader, EY

    Recruitment, retention and training for an innovative workforce (Workshop 16)


    To support innovation, every profession and function will have to reshape its approach to hiring, developing and promoting staff. Participants will discuss how HR and functional leaders can best create a workforce with the talent, ideas and ambition to drive transformation. This workshop will feed into the Skills and Tools panel debate.

    Building public confidence and consent for data sharing (Workshop 17)


    Data sharing is often central to creating more accessible, efficient and effective services – but in many countries, public suspicion puts the brake on civil servants’ ambitions. This workshop will consider how various countries manage data transparency, control and permissions, and explore how governments can promote public confidence. This workshop will feed into the Data Management and Sharing panel debate.

    Chaired by
    • Julie Pierce, Director of Openness, Data and Digital and Director for Wales, Food Standards Agency, United Kingdom

    The next generation of digital technologies (Workshop 18)


    As civil servants develop their use of technologies such as Cloud, ‘Government as a Platform’ and Robotic Process Automation, the next wave of digital systems are on their way – most notably Artificial Intelligence (AI). This workshop will review the current wave of new tech, considering both their potential and the demands they place on civil servants. This workshop will feed into the panel debate on Commissioning and Deploying New Technologies.

    Chaired by
    • Fiona Deans, Director General of the Government Digital Service, United Kingdom

    Governance for cross-departmental programmes (Workshop 19)


    In a world of vertical accountabilities, programmes that demand horizontal collaboration are often in tension with systems of project approval, management and governance. Participants will consider the reforms necessary to support better partnership working and shared service delivery across government. This workshop will feed into the panel debate on Programme Governance and Finance.
    Chaired by
    • Kevin Cunnington, Director General of International Government Service, United Kingdom

    Staff engagement, communications and change management (Workshop 20)


    No matter how brilliant an idea, it will only be delivered successfully if staff are effectively engaged in its development and implementation. This workshop will explore approaches to change communications – and consider how the process of securing workforce buy-in could itself be improved. This workshop will feed into the Leading Innovation panel debate.

    Chaired by
    • Paul Mayes, Deputy Director, Cabinet Office Internal Communications and Civil Service Communications, United Kingdom

    16:50 – 18:00

    Networking Reception

    17 November

    Comprising a series of plenaries, Day Two will include short presentations on innovation delivered by leading civil servants from the UK and abroad; a series of panel debates on key topics in innovation; and a number of break-out Special Sessions.

    The panel debates will bring together the chairs of Day One’s workshops, along with other relevant figures. Speakers will feed in the key findings of their workshops, before exploring – both in a chaired debate, and in response to questions and comments from the audience – how civil servants from all disciplines and departments can best promote innovation in the field.

    The Special Sessions cover particular topics within innovation, such as sustainable cities and risk management within the supply chain. Further details are available within the booking system.

    The day will close with a further plenary session led by a senior civil service leader.

    08:30 – 09:00

    Registration

    Tea, coffee, refreshments, networking

    09:00 – 09:30

    Welcome Address

    Chair and Headline Knowledge Partner welcome address

    09:30 – 10:20

    Panel Discussion: The Connected Citizen

    Around the world, people are connected like never before. Citizens can build communities, share ideas and shift opinion using a device they keep in their pockets.

    In this connected world, citizens expect a meaningful say in how their lives are governed. The tools of the connected world enable them to articulate problems directly and work together to help develop solutions; to take part in global conversations and join global campaigns for change.

    Do you know these connected citizens? Which of them will be empowered by connectivity, and who risks getting left behind? What will they need and expect from government? How can government change in order to meet these demands?

    EY is plugging in to connected citizens so we can help you find some answers.

    Using global public attitudes survey analysis, this panel session will seek to deepen our understanding of citizens – their needs, values and behaviours – both today and in the future.

    Together we’ll examine how citizens’ lives are changing in the connected world and what this means for the governments that serve them.
    Panel
    • George Atalla, EY Global Government & Real Estate Industry Leader
    • Arnauld Bertrand, EY Global Government & Public Sector Advisory Leader
    • Julie McQueen, EY Government & Public Sector Lead Analyst
    • IPSOS Mori

    09:30 – 10:20

    Breakout Session – Panel Discussion: Improving government services for citizens using Open Banking innovation

    Many public services involve a financial element, with departments across government managing a huge range of benefits, grants, subsidies, tax reliefs and other financial transactions. And while legacy systems typically rely on lengthy declaration and application processes – making them expensive for administrators and complex for applicants – Open Banking technologies present a new set of options. For example, Open Banking can dramatically reduce costs, speed up processing times, make services more accessible, and reduce fraud and error rates.

    Serving business directors, policy and finance teams, as well as digital technology professionals, this session is hosted by NS&I Government Payment Services (NS&I GPS), who are an executive agency of the UK Chancellor of the Exchequer. This session will look at the enhanced capabilities offered by Open Banking technologies, using case studies to explore its use within public service delivery.

    This session will bring attendees up to speed with innovations in Open Banking – and there will be time for questions from the audience, allowing delegates to learn more about how this can benefit them.

    Panel
    • Dax Harkins Director, NS&I Government Payments

    10:20 – 10:50

    Coffee Break

    10:50 – 11:40

    Panel Discussion: Skills and Tools

    Whilst innovation requires the right aptitudes and attitudes, it is also a learned skill. Civil servants need an understanding of how to develop, promote and deliver innovative ideas, plus a good knowledge of some of the key fields – such as digital technologies and staff engagement. And tools are equally important, particularly in supporting collaboration and ensuring that good ideas are picked up and adopted. This session will consider the recruitment, training, promotion and performance management policies that best promote innovation in government, and the equipment and systems required to pursue innovative ideas.
    Panel
    • Chair of Workshop 2
    • Chair of Workshop 10, Programme & Project Management
    • Chair of Workshop 14, Workforce, Workplace and Property
    • Chair of Workshop 16, Recruitment, retention and training for an innovative workforce
    • Nick Smallwood, Chief Executive, Infrastructure and Projects Authority, United Kingdom

    10:50 – 12.20

    Breakout Session – Global Trade: Can data provide the trust to rewrite the terms of trade?

    Global trade is in crisis; with rising protectionism, escalating trade disputes, growing security concerns and intensifying cost pressures. This uncertainty is making it more difficult for governments to manage risk, maintain compliance and remove friction across global trade networks. Governments need to leverage emerging technologies to connect all stakeholders in the ecosystem and facilitate the exchange of trade-related data. But establishing and maintaining trust is critical. If you can’t trust the underlying data, then you can’t trust the intelligence that it generates.

    In this interactive session, you can explore how a shift from traditional trade networks to collaborative ecosystems with the sharing of trusted data and intelligence, can rewrite the terms of trade.

    Panel
    • Shaun Crawford, EY Global Vice Chair – Industry
    • George Atalla, EY Global Government & Real Estate Industry Leader

    10:50 – 11.50

    Breakout Session – Automated applicant risking tool

    We want you to join the conversation at our interactive workshop and help us explore opportunities that may deliver innovative solutions to enhance our existing automated applicant risking tool – Spotlight, which has been identified as one of the top 7 UK Government projects that may catalyse AI adoption.

    Grants and procurement processes share significant commonalities. AI is currently being used to tackle procurement fraud, such as unstructured machine learning and k-means cluster analytics. We will explore how such technologies may be harnessed to maximise the value of grants data.

    Grants are key policy instruments, seeking important outcomes, with an annual value of c£113bn - that represents around 15% of total annual UK Government expenditure. However, they do not consistently exhibit the rigour expected in other areas of expenditure and there is a need to drive improvements to address risk and achieve large-scale efficiencies and value for money.

    Panel
    • Ivana Gordon, Head of Grants Transformation Programme, Cabinet Office, United Kingdom

    11:40 to 12:30

    Panel Discussion: Data Management and Sharing

    Good data management and sharing is key to many innovative projects – permitting cross-departmental services built around user needs, for example, and enabling evidence-based policymaking and service delivery. The challenges here are partly technical and organisational, but many countries also face barriers around legislation and public perceptions. As well as considering the systems, protocols and regulatory structures required to support secure, effective use of data across government, this panel discussion will examine different approaches to winning public trust.
    Panel
    • Eileen Fuchs, Principle and Head of Division; Digital policy, Federal Ministry of the Interior, Germany (chair of Workshop 5)
    • Alan Penn, Chief Scientific Adviser at the Ministry of Housing, Communities and Local Government (MHCLG), United Kingdom (Workshop 4)
    • Christine Donoghue, Deputy Commissioner, Revenue Agency, Canada (chair of Workshop 6)
    • Julie Pierce, Director of Openness, Data and Digital and Director for Wales, Food Standards Agency, United Kingdom (chair of Workshop 17)

    12:00 to 13:00

    Breakout Session – Upskill Government Communicators

    The Global Communications Academy invites you to hear about it’s approach to creating innovative digital learning products. We are a small unit in the UK Government set up to run as Agile start up, delivering course content at pace in short sprint sessions and working in close collaboration with subject expertise across Whitehall.

    We will provide examples of how we have developed courses to upskill government communicators in areas of critical priority, such as Crisis Comms and Understanding Disinformation.

    The team will then provide an interactive taster of an unfolding crisis scenario, to showcase how the team uses simulations to reinforce learning.
    Panel
    • To be confirmed

    12:30 to 13:30

    Lunch and Networking

    13:30 – 14:20

    Panel Discussion: Commissioning and Deploying New Technologies

    New and emerging digital technologies have huge potential to support innovative practices and services. But developing, commissioning and deploying them demands a specific set of skills, along with reformed planning, funding, procurement and management systems. Emerging technologies such as AI bring new challenges around bias, ethics and accountability – and on the horizon loom new generations of tech, such as quantum computing. This session will discuss how civil services can adapt their approach to suit the strengths, demands and risks of digital technologies, and consider how technologies are likely to evolve in the years to come.
    Panel
    • Misu Tasnim, Executive Director, United States Digital Service Health and Human Services Department, USA (chair of Workshop 3)
    • Hans-Jörg Schäper, Deputy Director General, Directorate General VI - Information Technology, Federal Ministry of Finance, Germany (chair of Workshop 7)
    • Chair of Workshop 12, Commissioning and Deploying New Technologies
    • Fiona Deans, Director General of the Government Digital Service, United Kingdom (chair of Workshop 18)
    • Mark Palmer, Head of Public Sector, EMEA, Google Cloud

    13:30 – 15:00

    Breakout Session – Sustainable Cities: How do you make a city sustainable?

    Efficient transport networks, a job-creating economy, affordable housing, resilient to climate change, strong digital infrastructure and healthy civic engagement are all characteristics of a city that is set for long-term success. But in places that are often complex, overcrowded and have limited resources, how can all this be achieved?

    In this interactive session, explore ideas on a series of issues that are key to sustainability, including strategies for a strong circular economy; ways for government, investors, businesses and citizens to work together; and new financing options that can unlock the demand for better digital and physical infrastructure.

    Panel
    • Meghan Mills, EY Strategy & Operations Leader & Co-Leader, Future Cities
    • Gianluca Di Pasquale, EY Global Smart Infrastructure and Future Cities Advisory Leader

      14:20 – 15:10

      Panel Discussion: Programme Governance and Finance

      Most countries’ systems of accountability, funding and management run vertically down departmental structures – but many civil service innovations demand collaborative, cross-departmental action and programmes. This poses a challenge to traditional approaches to project governance, demanding shared structures that retain clear lines of accountability whilst permitting joint decision-making. And many innovative and digital projects are best developed through iterative ‘Agile’ methods, which can clash with established systems for project approval, business planning and budgeting. This session will consider how programme approval, management and governance processes can best be adapted to support innovation across government.
      Panel
      • Dmitri Jegorov, Deputy Secretary-General for Tax and Customs Policy, Ministry of Finance, Estonia (chair of Workshop 8)
      • Paul Glover, President of Shared Services, Canada (chair of Workshop 9)
      • Chair of Workshop 13, Commercial & Procurement
      • Kevin Cunnington, Director General of International Government Service, United Kingdom (chair of Workshop 19)

        15:10 – 15:40

        Coffee Break

        15:40 – 16:30

        Panel Discussion: Leading Innovation

        Above all, civil service innovation demands a supportive environment – and that must come down from the top. Civil servants need to be confident that their ideas will be taken seriously; that innovative projects will receive high-level backing; and that they can experiment and take well-judged risks without damaging their careers. So civil service leaders need to model the right behaviours, champion innovative practice, and clear the path for promising projects. This session will consider how civil services can support and promote innovation in leadership – both amongst today’s senior managers, and in developing the next generation.
        Panel
        • Oliver Jones, GPS Global TAS Leader, EY (chair of Workshop 1)
        • Chair of Workshop 1
        • Chair of Workshop 11, Leading Innovation
        • Rodney Ghali, Assistant Secretary to the Cabinet, Privy Council Office (Impact and Innovation Unit), Canada (Workshop 15)
        • Paul Mayes, Deputy Director, Cabinet Office Internal Communications and Civil Service Communications, United Kingdom (chair of Workshop 20)

        15:40 – 17:10

        Breakout Session – Risk management & Supply Chain: Could your biggest threat be hiding in plain sight?

        For all organizations – including governments – supply chain risks are getting larger and moving quicker. Whether you’re building new infrastructure, commissioning defense contracts, or using partners to provide vital public services, quality and value for taxpayers can be threatened by weaknesses in your supply chain.

        In this interactive session, you can explore how new technology can be applied to help you see these risks, enabling you to take decisive action to protect vital public services and projects. You can also see a preview of EY’s new Business relationship and economic threat analysis (BRETA) tool.

        Panel
        • John Burns & the BRETA Team
        • Global Transaction Advisory Services Decision (TAS) Modeling Leader & US Government & Public Sector TAS Market Segment Leader

        16:30 – 16:45

        Keynote and Closing Remarks

        16:45 – 17:30

        Networking Reception

        Public servants can register free

        Register

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