Innovation 2019 will address the shared challenges and new opportunities facing civil servants in the fields of policy making, procurement, data, automation, working practices and service delivery
08:30 – 09:00
Tea, coffee, refreshments, networking
09:00 – 09:30
Chair and Headline Knowledge Partner welcome address
09:30 – 10:00
The Future Citizen
EY will lead a discussion on the ‘future citizen’. Much consideration is given to how government may look in the future. But how will changing patterns of work, leisure and lifestyle affect what people want and need from government? EY has studied how people’s lives may change over the coming years, and this session will consider the potential implications for government.
No one can predict the future. But if you can imagine it, you can prepare for it.
George Atalla, EY Global Government and Public Sector Leader
Headline Knowledge Partner
10:00 – 11:00
Innovation in Policy Development
In our ever more globalised, complex and interlinked societies, it’s increasingly difficult to develop policies that will win public approval, dovetail with other policies and services, and deliver ministers’ goals. But whilst emerging technologies and cultural changes contribute to the challenges facing civil servants, they can also provide the tools with which to address them.
Social media offers new ways to test policies and consult with interest groups. Agile project management techniques improve our ability to hone and develop ideas. Emerging professional ‘functions’ enable civil servants to collaborate across organisational boundaries and build technical skills. Specialist central teams help ensure that concepts are robust and support implementation. Digital technologies and online communities offer new interfaces with service users.
This session will examine how civil servants are finding innovative ways to develop and deliver policy, exploring case studies and debating the constraints and opportunities around policy making in the contemporary world.
Paul Maltby, Chief Digital Officer, Ministry of Housing, Communities & Local Government, UK
Matthew Vickerstaff, Interim Chief Executive, Infrastructure and Projects Authority, UK
Matthew Mendelsohn, Deputy Secretary to the Cabinet for Results and Delivery, Canada
Andrea Schneider, Head of Directorate Innovation and Policy Planning, Federal Chancellery, Germany
Andrea Siodmok, Deputy Director, Policy Lab, UK
11:00 – 11:20
11:20 to 11:45
Kevin Cunnington, Director General of the Government Digital Service, UK
11:45 to 12:45
Breakout session: Innovation in Procurement
In the modern world, many governments depend on private and voluntary sector suppliers to run business processes, deliver services and contribute to organisational development. And the ways in which public bodies procure and commission suppliers – from the companies running departments’ IT systems, to the charities working in frontline public services – play a key role in shaping policy outcomes, public spending and service users’ experiences.
Recent years have seen dramatic changes in public procurement. Specialist central units have boosted coordination, skills development and coherent management of purchasing. Digital platforms have improved competition and smoothed buying processes. Innovative contracting models have focused suppliers more closely on realising public policy goals. And new approaches to commissioning IT have supported more flexible and innovative business processes.
This session will consider some of the best emerging approaches to public procurement, and debate how commercial teams can work with business owners to improve performance and save public funds.
Nihat Arkan, CEO, thebigword
Jane Barrett, Founding Partner, Cadence Innova
Gareth Rhys Williams, Government Chief Commercial Officer, Crown Commercial Service, Cabinet Office, UK
Carolyn Tremain, Chief Executive, Ministry of Business, Innovation and Employment, New Zealand
11:45 – 12:45
Breakout session: Innovation in Processes Automation
Many government processes, conceived and designed in an era of mass workforces, involve high volumes of repetitive administrative tasks and routine decision-making – feeding the complex, multi-layered IT systems that power public services. Soon, digital technologies may enable us to replace those legacy IT systems entirely; but in the meantime, Robotic Process Automation (RPA) can dramatically cut costs, hasten timescales and reduce errors in back office processing.
Using a form of artificial intelligence, RPA involves automating the routine processes and decisions that support and supply our ageing IT systems. Readily available ‘off the shelf’, these technologies can be quickly configured and installed to handle vast numbers of transactions – cutting labour and office costs, improving service quality, and saving public resources for use in frontline services.
In this session, RPA experts from the public and private sectors will consider how these systems are best planned, purchased and implemented, and explore their potential costs and consequences within civil service operations.
Chris Hall, Deputy Chief Commercial Officer, Crown Commercial Service, Cabinet Office, UK
Dmitri Jegorov, Deputy Secretary-General for Tax and Customs Policy, Ministry of Finance, Estonia
Rannia Leontaridi, Director, AI & Business Growth, Department for Business Energy and Industrial, UK
Paul Loke, Director, Technology & Chief Information Officer, Accountant-General’s Department, The Treasury, Singapore
12:45 – 13:45
Lunch and Networking
13:45 – 14:45
Innovation in the Use of Data
Data has provided the raw material for entirely new economic sectors, whilst transforming many existing industries. And it has the potential to alter the operations of government just as profoundly.
Better use of public data can, for example, greatly improve personalisation and targeting in public services – improving their impact whilst reducing waste. It can strengthen forecasting, risk management and emergency response. It can transform coordination between public service providers, smoothing user journeys and minimising errors. It can support the development of new industries, drawing on ‘open data’ policies to boost economic growth. And this is just the start.
This session will review the state of the art in open data, analytics, management information and data-sharing, and discuss the risks and opportunities facing data professionals and business owners across government.
Alex Benay, Chief Information Officer of the Government of Canada
Paul Brook, EMEA Director, Data Analytics & AI, Dell EMC
Sarah Henry, Director of Methods, Data and Research, Office for National Statistics, UK
Mart Mägi, Director General, Statistics, Estonia
William Priest, Chief Executive, Geospatial Commission, Cabinet Office, UK
14:45 – 15:05
15:05 – 16:05
Breakout session: Innovation in the Workspace
In a competitive jobs market, civil service employers’ offer to potential recruits is crucial to attracting and retaining skilled, talented staff. And innovation in working practices can also cut costs, foster collaboration and improve delivery.
Modern workspaces can, for example, reduce office footprints and drive co-location – boosting cross-departmental working. Communications technologies can foster remote working and reduce travel requirements, providing the flexible roles that support the employment of older or disabled workers and those with caring responsibilities. Reformed security access systems can refashion the government estate as a far more flexible and efficient asset. And digital systems can reshape how people work and collaborate, reducing waste and improving outcomes.
This session on workspace innovation will map out the opportunities for employees and public bodies alike, and consider the agenda’s links to collaborative working, workforce diversity and staff morale.
Kätlin Alvela, Director General, Estonian Emergency Response Centre
Sujay Bhattacharya, Director, Global Practice Head, Workspace Services, Wipro
Mark Gray, Director of Digital Transformation, Crown Prosecution Service, UK
Martin Sellar, Programmes Director and SRO, Government Property Agency, UK
15:05 – 16:05
Breakout session: Innovation in Fraud, Error and Debt
As governments struggle to fund public services in an era of fast-rising demand, many have focused on their losses to fraud, error and unpaid debts. In 2015, for example, the UK government estimated that it was owed £22bn – equivalent to half of the country’s entire defence budget, or an income tax rise of four pence in the pound.
By its very nature, fraud and error is hard to identify and, thus, to combat. And in pursuing unpaid debts, governments must reconcile their duty to taxpayers with the need to avoid pushing struggling debtors further into poverty. But today’s digital technologies – including the use of AI and analytics techniques to combine and scour large databases – provide a range of powerful new tools, whilst business process changes and the application of behavioural economics can help minimise losses and improve repayment rates.
In this session, UK and overseas practitioners will discuss both how they’ve gone about assessing and reducing losses to fraud and error in taxation, benefits payments and grants, and the approaches they’ve found effective in pursuing overdue debts.
Mark Cheeseman, Deputy Director, Public Sector Fraud, Cabinet Office, UK
Steven Coppard, Deputy Director, Debt Policy & Strategy, Cabinet Office, UK
Dmitri Jegorov, Deputy Secretary-General for Tax and Customs Policy, Ministry of Finance, Estonia
16:05 – 17:05
Innovation in Service Design and Delivery
Traditional public services, built around the needs of vast delivery organisations, tend to offer ‘one size fits all’ services that struggle to serve diverse client groups. But government bodies are increasingly adopting innovative models of service delivery – drawing on charities’ expertise in meeting people’s complex needs, for example, and learning from digital businesses’ ability to put the user at the heart of their services.
Co-designing services with user groups and the wider public, today’s civil servants are homing in on people’s real-world problems and concerns. Partnering with industry bodies and voluntary sector organisations, they’re building direct connections with clients and interest groups. Creating digital services built around people’s individual needs, they’re cutting waste and improving users’ experiences.
This session will explore some of the most innovative approaches to designing and delivering public services, and consider the keys to saving public money and improving outcomes.
Peter Batt, Director General for Digital Society, Digitisation of the Administration and Information Technology, Federal Ministry of the Interior Building and Community, Germany
Radhika Chadwick, Strategy Partner at EY – Leading our practices in Central Government and Digital Government
Dax Harkins, Director, NS&I Government Payment Services
Tang Liheng, Director (Transformation Office), Public Service Division, Singapore
Lucelle Veneros, First Assistant Secretary, Service Delivery Office, Department of Finance, Australia
17:05 – 17:15
17:15 – 18:15