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Agenda 2023 (draft)

08:30 – 09:00


Tea, coffee, refreshments, networking

09:00 – 09:30

Welcome Address

Host’s welcome address delivered by…

Alex Chisholm
Chief Operating Officer, Civil Service and Permanent Secretary, Cabinet Office, UK Government
Siobhan Benita
Event Moderator, Global Government Forum (Facilitator)

09:30 – 10:30

Innovation in policy making

Governments around the world face an increasing range of challenges to devise and deliver policies in a fast changing world. From the digitisation of services to setting the framework for net zero, public servants need to embrace new thinking to solve the problems of today and tomorrow.

This session will look at how governments are innovating to quicken, and in some cases upend, normal policy making processes. It will look at how the governments have adopted the innovations from the coronavirus pandemic response into how they make policy more responsive, and look at how governments are innovating

But they do not necessarily need to do so alone. Technology has opened up ways to engage citizens in policymaking, and this session will also look at how government can use modern communications and collaboration can help improve the development and delivery of policy through opening up policy making to the people who know most about services – the people who use them.

Panel discussion followed by audience Q&A

10:30 – 11:00

Refreshments & networking break

11:00 – 11:50

Innovation in digital transformation

Expectations on how governments can deliver for their citizens have changed. In a world where all citizens are used to checking their finances on their smartphone and message and video call anywhere in the world, public services need to be agile, responsive and easy to navigate.

This is not an easy challenge to meet. Delivery of many government services is through processes that have developed over decades – or in some cases, centuries – and often digitisation just means putting paper forms online, rather than rewiring services to make them easier for users.

This session will look at global best practice in policy delivery, finding out where technology has been harnessed to create truly citizen-friendly services, and how the bureaucracy of the state can be rewired to keep it up to date with the 21st century.

Panel discussion followed by audience Q&A

11:50 to 12:40

Innovation in inclusion – how diverse teams can unlock the future

Creating a diverse and inclusive public and civil service teams is one of the key ways that government make sure that services are responsive to the needs of their populations. The US government’s Office of Personnel Management highlights increasing innovation as one of the key benefits of diversity, with employees from varied backgrounds bringing different perspectives, ideas and solutions to the workplace that result in new products and services, while the UK government has set out an updated diversity and inclusion strategy to “more effectively draw on the talents of the widest possible range of geographical, social and career backgrounds”.

This session will look at how organisations can build diverse teams to unlock that innovation, creating recruitment and talent management systems that can create and maintain diverse teams, and how to build policymaking spaces and processes that can harness the power of different perspectives.

Panel discussion followed by audience Q&A

12:40 – 13:45

Lunch and networking

13:45 – 14:00

Keynote speech 

Further details to follow soon

14:00 – 15:00

Innovation in data

Many governments have identified improved use of data as key to improving services. The UK government’s Declaration on Government Reform, which aims to harness the innovations form the coronavirus pandemic into day-to-day policy making – highlighted the need to “put data at the heart of our decision-making, learning explicitly from the approach we have taken in responding to COVID-19”. Innovations include a presumption in favour of openness and a requirement to share data across departments, and data inventories to ensure government knows what data exists, where it is stored, and how it can be accessed, and increased use of data visualisation to help ministers and officials understand in real time the latest evidence underpinning decisions.

This session will look at the use of such approaches, and what best practice from around the globe can be shared to make data a key part of decision making.

Panel discussion followed by audience Q&A

15:00 – 15:30

Refreshments & networking break

15:30 – 16:30

Innovation in leadership

Effective leadership of public and civil service organisations is more vital now than ever. Governments are facing unprecedented challenges – from helping public services recover from the coronavirus pandemic to dealing with the economic impact of war in Europe and rising inflation – that require adaptive, collaborative, and skilled leadership if they are to be overcome.

This session will hear from senior public sector leaders about how they have piloted their organisations through global turbulence. It will share insights on the lessons from remote and hybrid working during COVID-19, and discuss innovative ways to make sure that senior officials have the leadership skills they need.

Panel discussion followed by audience Q&A

16:30 – 16:45

Conclusion and summary

16:45 – 18:00

Networking reception