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Agenda 2023

08:30 – 09:00


Tea, coffee, refreshments, networking

09:00 – 09:20
09:20 – 09:25

Keynote address

Knowledge Partner

09:25 – 09:55

Fireside chat: A culture of Innovation


Sapana Agrawal
Director, Modernisation and Reform, Cabinet Office, United Kingdom

Gina Gill
Chief Digital and Information Officer, Ministry of Justice, United Kingdom

Session 1

09:55 – 10:40

Innovation in policy making

Governments around the world face an increasing range of challenges to devise and deliver policies in a fast changing world. From the digitisation of services to setting the framework for net zero, public servants need to embrace new thinking to solve the problems of today and tomorrow.

This session will look at how governments are innovating to quicken, and in some cases upend, normal policy making processes. It will look at how the governments have adopted the innovations from the coronavirus pandemic response into how they make policy more responsive, and look at how governments are innovating

But they do not necessarily need to do so alone. Technology has opened up ways to engage citizens in policymaking, and this session will also look at how government can use modern communications and collaboration can help improve the development and delivery of policy through opening up policy making to the people who know most about services – the people who use them.

Panel discussion followed by audience Q&A


Taimar Peterkop
Secretary of State, Government Office, Estonia

Joyce Dimech
Permanent Secretary, Ministry for the National Heritage, the Arts and Local Government, Malta

André Rogaczewski
CEO, Netcompany

Paul Morrison
Chief Executive, Planning Inspectorate, Department for Levelling Up, Housing and Communities, United Kingdom

Knowledge Partner

10:40 – 11:05

Refreshments & networking break

Session 2

11:05 – 11:50

Innovation in digital transformation

Expectations on how governments can deliver for their citizens have changed. In a world where all citizens are used to checking their finances on their smartphone and message and video call anywhere in the world, public services need to be agile, responsive and easy to navigate.

This is not an easy challenge to meet. Delivery of many government services is through processes that have developed over decades – or in some cases, centuries – and often digitisation just means putting paper forms online, rather than rewiring services to make them easier for users.

This session will look at global best practice in policy delivery, finding out where technology has been harnessed to create truly citizen-friendly services, and how the bureaucracy of the state can be rewired to keep it up to date with the 21st century.

Panel discussion followed by audience Q&A


Luukas Ilves
Government Chief Information Officer, Estonia

Christina Lang
Chief Executive Officer, DigitalService, Germany

Andri Heiðar Kristinsson
Chief Executive Officer, Digital Iceland, Ministry of Finance and Economic Affairs, Iceland

Megan Lee Devlin
Chief Executive, Central Digital and Data Office, United Kingdom

Clare Martorana
Federal Chief Information Officer, Office of Management and Budget, Executive Office of the President, United States of America

Mark Palmer
Vice President, Visa Government Solutions, Europe, Visa Inc.

Knowledge Partner

Innovation in procurement

Procurement is among the most important activities that a government undertakes. From catalysing innovation to help drive net zero, how a government spends its money – and with whom – is one of the main levers available to set a country’s direction. This session will look at innovative examples of how governments are using their purchasing and contracting to catalyse broader social and economic outcomes. It will look at how procurement competitions can be run to maximise value, and how governments can use big data and analytics to make sure that performance standards and outcomes are met.

Panel discussion followed by audience Q&A


Martin Ledolter
Managing Director, Federal Procurement Agency, Austria

Kristiina Kivirand
Head, Procurement and Quality, Estonian Stockpiling Agency, Estonia

Gal Amir
Head, Governmental Procurement Administration, Ministry of Finance, Israel

Dag Strømsnes
Chief Procurement Officer and Director, Division for Public Procurement, , Norway

Knowledge Partner

11.50 – 12.00


Session 3

12:00 – 12:45

Innovation in inclusion – how diverse teams can unlock the future

Creating a diverse and inclusive public and civil service teams is one of the key ways that government make sure that services are responsive to the needs of their populations. The US government’s Office of Personnel Management highlights increasing innovation as one of the key benefits of diversity, with employees from varied backgrounds bringing different perspectives, ideas and solutions to the workplace that result in new products and services, while the UK government has set out an updated diversity and inclusion strategy to “more effectively draw on the talents of the widest possible range of geographical, social and career backgrounds”.

This session will look at how organisations can build diverse teams to unlock that innovation, creating recruitment and talent management systems that can create and maintain diverse teams, and how to build policymaking spaces and processes that can harness the power of different perspectives.

Panel discussion followed by audience Q&A

Francis Trudel
Associate Chief Human Resources Officer, Treasury Board of Canada Secretariat, Canada

Christine Bellamy
Director of Publishing, GOV.UK, Government Digital Service, United Kingdom

Innovation in Artificial Intelligence

Artificial intelligence has the potential to transform public services, with governments around the world exploring the potential for AI and related technologies like automation and machine learning to speed up delivery of key services.

This session will highlight the trailblazing governments who are leading the use of AI in their operations and in public services. It will share insight on where and how governments have been able to develop the use of AI, and deploy it, as well as discussing the benefits and the challenges to deployment in the public sector.

Panel discussion followed by audience Q&A

Yvan Gauthier
Head, Artificial Intelligence Accelerator, National Research Council Canada, Canada

Frédéric Markus
Deputy Chief Operating Officer, Agence eSante, Luxembourg

Sana Khareghani
Former Head, UK Office for AI, United Kingdom

12.45 – 14.00

Lunch and networking

Session 4

14:00 – 14:45

Innovation in data

Many governments have identified improved use of data as key to improving services. The UK government’s Declaration on Government Reform, which aims to harness the innovations form the coronavirus pandemic into day-to-day policy making – highlighted the need to “put data at the heart of our decision-making, learning explicitly from the approach we have taken in responding to COVID-19”. Innovations include a presumption in favour of openness and a requirement to share data across departments, and data inventories to ensure government knows what data exists, where it is stored, and how it can be accessed, and increased use of data visualisation to help ministers and officials understand in real time the latest evidence underpinning decisions.

This session will look at the use of such approaches, and what best practice from around the globe can be shared to make data a key part of decision making.

Panel discussion followed by audience Q&A


Katherine Benjamin
Chief Digital Officer and Head of Enterprise Digital Credentials, Office of the Chief Information Officer, Treasury Board Canada Secretariat, Canada

Aditya Udas
Vice President and Head, Digital Sales, Iron Mountain

Laura Gilbert
Chief Analyst, Director of Data Science, 10 Downing Street, United Kingdom

Ann Dunkin
Chief Information Officer, Department of Energy, United States of America

Knowledge Partner

Innovation in skills and workforce

To deliver the public services that citizens demand in the modern era, governments need to embrace the use of digital technology across every aspect of what they do. And to be able to embrace digital technology, government need to make sure that public servants have the skills they need to drive transformation and make use of modern technology.

This session will look at how governments can make sure that their workforce has the skills that they need for modern service delivery, and will examine how improving the digital literacy of public and civil servants can help unlock the opportunities technology presents to the public sector.

Panel discussion followed by audience Q&A


Debbie Alder
Director General, People, Capability and Place, Department for Work and Pensions, United Kingdom

Kevin Cunnington
Former Director General, Government Digital Service (GDS), United Kingdom, and Expert Advisor, Global Government Forum

Karlo Alexei Nograles
Chairperson, Civil Service Commission, Philippines 

Knowledge Partner

14:45 – 14:55


Session 5

14:55 – 15:40

Innovation in cyber security

Governments are ever more reliant on data to deliver their services – and this means they are ever more vulnerable to the threats from ransomware attacks and other cyber hacks that can bring services to a halt.

This session will look at how governments are innovating to keep their systems and data secure from the ever changing – and ever growing – landscape of threats. It will look at how governments can develop and apply the best cyber security policies to keep services running, and how government can help to improve overall resilience in their nations.

Panel discussion followed by audience Q&A

Brian Abrahamson
Associate Laboratory Director and Chief Digital Officer, Pacific Northwest National Laboratory, United States of America

Ann Dunkin
Chief Information Officer, Department of Energy, United States of America

Clare Martorana
Federal Chief Information Officer, Office of Management and Budget, Executive Office of the President, United States of America

Innovation in the future of work

One of the lasting legacies of the coronavirus pandemic has been a move to hybrid working across the public sector. Following the near-overnight switch to working from home at the onset of COVID-19, many public sector organisations found benefits in allowing staff to work from home, and have now developed hybrid approaches to where officials work. Some governments have also begun to alter recruitment and workplace practices to make the most of the new normal.

This session will hear from senior public sector leaders who have used to flexibility of hybrid working to help solve public sector recruitment challenges in a tight labour market, and from management experts about the innovations and approaches that are needed to maintain engaged and coherent teams.

Panel discussion followed by audience Q&A


Peter Vandenbruaene
General Advisor, Directorate General of Recruitment and Development, Federal Public Service for Policy and Support, Belgium

Stephan Déry
Assistant Deputy Minister, Real Property Services Branch, Public Services and Procurement Canada, Canada

Margot Conrad
Executive Director, Chief Human Capital Officers Council & Senior Advisor to the Director, Office of Personnel Management, United States of America

15:40 – 16:05

Refreshments and Networking

Session 6

16:05 – 16:50

Innovation in leadership

Effective leadership of public and civil service organisations is more vital now than ever. Governments are facing unprecedented challenges – from helping public services recover from the coronavirus pandemic to dealing with the economic impact of war in Europe and rising inflation – that require adaptive, collaborative, and skilled leadership if they are to be overcome.

This session will hear from senior public sector leaders about how they have piloted their organisations through global turbulence. It will share insights on the lessons from remote and hybrid working during COVID-19, and discuss innovative ways to make sure that senior officials have the leadership skills they need.

Panel discussion followed by audience Q&A


Peter Pogačar
Director General, Public Sector Directorate, Ministry of Public Administration, Slovenia

Phindile Baleni
Director General, Department of the Presidency and Secretary of the Cabinet, South Africa

Ravi Gurumurthy
Chief Executive, NESTA, United Kingdom

Cat Little
Second Permanent Secretary, HM Treasury, United Kingdom

16:50 – 17:05

Close and summary


Tom Read
Chief Executive Officer, Government Digital Service, United Kingdom

17.05 – 18.30

Networking Reception

Public servants can register for free.
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