Agenda 2023
08:30 – 09:00 |
RegistrationTea, coffee, refreshments, networking |
|
09:00 – 09:20 |
Welcome AddressHost’s welcome address delivered by… Alex Chisholm
Location: The Great Hall
|
|
09:20 – 09:25 |
Keynote addressAdam Stewart Knowledge Partner
Location: The Great Hall
|
|
09:25 – 09:55 |
Fireside chat: A culture of InnovationSpeakers: Sapana Agrawal KOK Ping Soon Gina Gill Moderator: Siobhan Benita
Location: The Great Hall
|
|
Session 109:55 – 10:40 |
Innovation in policy makingGovernments around the world face an increasing range of challenges to devise and deliver policies in a fast changing world. From the digitisation of services to setting the framework for net zero, public servants need to embrace new thinking to solve the problems of today and tomorrow. This session will look at how governments are innovating to quicken, and in some cases upend, normal policy making processes. It will look at how the governments have adopted the innovations from the coronavirus pandemic response into how they make policy more responsive, and look at how governments are innovating But they do not necessarily need to do so alone. Technology has opened up ways to engage citizens in policymaking, and this session will also look at how government can use modern communications and collaboration can help improve the development and delivery of policy through opening up policy making to the people who know most about services – the people who use them. Panel discussion followed by audience Q&A Speakers Paul Morrison André Rogaczewski Taimar Peterkop Moderator: Siobhan Benita Knowledge Partner
Location: The Great Hall
|
|
10:40 – 11:05 |
Refreshments & networking break |
|
Session 211:05 – 11:50 |
Innovation in digital transformationExpectations on how governments can deliver for their citizens have changed. In a world where all citizens are used to checking their finances on their smartphone and message and video call anywhere in the world, public services need to be agile, responsive and easy to navigate. This is not an easy challenge to meet. Delivery of many government services is through processes that have developed over decades – or in some cases, centuries – and often digitisation just means putting paper forms online, rather than rewiring services to make them easier for users. This session will look at global best practice in policy delivery, finding out where technology has been harnessed to create truly citizen-friendly services, and how the bureaucracy of the state can be rewired to keep it up to date with the 21st century. Panel discussion followed by audience Q&A Speakers Megan Lee Devlin Clare Martorana Luukas Ilves Mark Palmer Christina Lang Andri Heiðar Kristinsson Moderator: Siobhan Benita Knowledge Partner
Location: The Great Hall
|
Innovation in procurementProcurement is among the most important activities that a government undertakes. From catalysing innovation to help drive net zero, how a government spends its money – and with whom – is one of the main levers available to set a country’s direction. This session will look at innovative examples of how governments are using their purchasing and contracting to catalyse broader social and economic outcomes. It will look at how procurement competitions can be run to maximise value, and how governments can use big data and analytics to make sure that performance standards and outcomes are met. Panel discussion followed by audience Q&A Speakers Dag Strømsnes Martin Ledolter Gerard Orrock Kristiina Kivirand Gal Amir Moderator: Richard Johnstone Knowledge Partner
Location: The Library
|
11.50 – 12.00 |
CHANGEOVER |
|
Session 312:25 – 13:10 |
Innovation in Artificial IntelligenceArtificial intelligence has the potential to transform public services, with governments around the world exploring the potential for AI and related technologies like automation and machine learning to speed up delivery of key services. This session will highlight the trailblazing governments who are leading the use of AI in their operations and in public services. It will share insight on where and how governments have been able to develop the use of AI, and deploy it, as well as discussing the benefits and the challenges to deployment in the public sector. Panel discussion followed by audience Q&A Sana Khareghani Yvan Gauthier Laura Gilbert Ed Challis Kevin Cunnington Moderator: Richard Johnstone Knowledge Partner
Location: The Great Hall
|
Innovation in inclusion – how diverse teams can unlock the futureCreating a diverse and inclusive public and civil service teams is one of the key ways that government make sure that services are responsive to the needs of their populations. The US government’s Office of Personnel Management highlights increasing innovation as one of the key benefits of diversity, with employees from varied backgrounds bringing different perspectives, ideas and solutions to the workplace that result in new products and services, while the UK government has set out an updated diversity and inclusion strategy to “more effectively draw on the talents of the widest possible range of geographical, social and career backgrounds”. This session will look at how organisations can build diverse teams to unlock that innovation, creating recruitment and talent management systems that can create and maintain diverse teams, and how to build policymaking spaces and processes that can harness the power of different perspectives. Panel discussion followed by audience Q&A Francis Trudel Kemba Hendrix Alessia Sharma Susan Scott-Parker, OBE HonD Christine Bellamy Moderator: Siobhan Benita Knowledge Partner
Location: The Library
|
13:10 – 14:15 |
Lunch and networking |
|
Session 414:15 – 15:00 |
Innovation in skills and workforceTo deliver the public services that citizens demand in the modern era, governments need to embrace the use of digital technology across every aspect of what they do. And to be able to embrace digital technology, government need to make sure that public servants have the skills they need to drive transformation and make use of modern technology. This session will look at how governments can make sure that their workforce has the skills that they need for modern service delivery, and will examine how improving the digital literacy of public and civil servants can help unlock the opportunities technology presents to the public sector. Panel discussion followed by audience Q&A Speakers Thomas Beautyman Ryan Alvin R. Acosta John Park KOK Ping Soon Moderator: Siobhan Benita Knowledge Partner
Location: The Great Hall
|
Innovation in dataMany governments have identified improved use of data as key to improving services. The UK government’s Declaration on Government Reform, which aims to harness the innovations form the coronavirus pandemic into day-to-day policy making – highlighted the need to “put data at the heart of our decision-making, learning explicitly from the approach we have taken in responding to COVID-19”. Innovations include a presumption in favour of openness and a requirement to share data across departments, and data inventories to ensure government knows what data exists, where it is stored, and how it can be accessed, and increased use of data visualisation to help ministers and officials understand in real time the latest evidence underpinning decisions. This session will look at the use of such approaches, and what best practice from around the globe can be shared to make data a key part of decision making. Panel discussion followed by audience Q&A Speakers Laura Gilbert Ann Dunkin Aditya Udas Kamal Bal Moderator: Alison Pritchard Knowledge Partner
Location: The Library
|
15:00 – 15:10 |
CHANGEOVER |
|
Session 515:10 – 15:55 |
Innovation in the future of workOne of the lasting legacies of the coronavirus pandemic has been a move to hybrid working across the public sector. Following the near-overnight switch to working from home at the onset of COVID-19, many public sector organisations found benefits in allowing staff to work from home, and have now developed hybrid approaches to where officials work. Some governments have also begun to alter recruitment and workplace practices to make the most of the new normal. This session will hear from senior public sector leaders who have used to flexibility of hybrid working to help solve public sector recruitment challenges in a tight labour market, and from management experts about the innovations and approaches that are needed to maintain engaged and coherent teams. Panel discussion followed by audience Q&A Speakers Stephan Déry Margot Conrad Louise Scott-Worrall Steven Boyd Andrew Goodman Moderator: Richard Johnstone Knowledge Partner
Location: The Great Hall
|
Innovation in cyber securityGovernments are ever more reliant on data to deliver their services, and are playing an increasingly prominent role in protecting critical infrastructure from cyber threats. This session will look at how governments are innovating to keep their systems and data secure from the ever changing – and ever growing – landscape of threats. It will look at how they are investing to protect critical infrastructure such as the power grid from cyber adversaries, and improving overall resilience in their nations by developing a strong cyber workforce. Panel discussion followed by audience Q&A Lindy Cameron Clare Martorana Ann Dunkin Brian Abrahamson David Carroll Ian McCormack Moderator: Siobhan Benita Knowledge Partner
Location: The Library
|
15:55 – 16:15 |
Refreshments and Networking |
|
Session 616:15 – 17:00 |
Innovation in leadershipEffective leadership of public and civil service organisations is more vital now than ever. Governments are facing unprecedented challenges – from helping public services recover from the coronavirus pandemic to dealing with the economic impact of war in Europe and rising inflation – that require adaptive, collaborative, and skilled leadership if they are to be overcome. This session will hear from senior public sector leaders about how they have piloted their organisations through global turbulence. It will share insights on the lessons from remote and hybrid working during COVID-19, and discuss innovative ways to make sure that senior officials have the leadership skills they need. Panel discussion followed by audience Q&A Speakers Peter Pogačar Derek Allison Ravi Gurumurthy Moderator: Siobhan Benita
Location: The Great Hall
|
|
17:00 – 17:15 |
Close and summarySpeaker Tom Read
Location: The Great Hall
|
|
17.05 – 18.30 |
Networking Reception |