Home » 2024 19 March On Demand

On Demand

Welcome to Innovation 2024.
Watch on-demand below.

In addition to our core agenda, please do see our list of other content that took place at Innovation 2024 here.

Tuesday 19 March


Location: Innovate Stage

Julie Teigland, EY EMEIA Area Managing Partner

Keynote: Unleashing innovation – how to get it right in the public sector

Location: Innovate Stage

Alex Chisholm, Chief Operating Officer, Civil Service and Permanent Secretary, Cabinet Office, United Kingdom

Keynote: Unleashing innovation – how to support it in the wider economy

Location: Innovate Stage

Catherine Friday,EY Global Government & Public Sector Leader

Professional project delivery: how to innovate in delivering major projects

Location: Innovate Stage

With governments around the world facing tight fiscal envelopes, driving best value from major government projects – from infrastructure to policy transformations – is vital. This session will bring together international experts to share best practice on how to deliver major projects in government now – from how to plan for delivery, and how to manage complex projects.


Nick Smallwood, Chief Executive, Infrastructure and Projects Authority Head of the Government Project Delivery Function

Matt Briggs, Senior Responsible Owner, Service Modernisation Programme, Department for Work and Pensions, United Kingdom

Jonas Groes, EY Denmark and Nordics Government and Public Sector Leader

Mikkel Hemmingsen, CEO, Sund & Bælt

Knowledge Partner

Competing for talent: how government can recruit the talent it needs

Location: Accelerate Stage

Many of the key skills that government needs to deliver for citizens in the 21st century – from digital to project management, procurement to HR and people – are also highly in demand across the entire economy.

This session will look at the key elements of how government departments can make themselves attractive employers, with international peers sharing their insight on how to solve labour market puzzles.


Aileen Lourdes Lizada, Commissioner, Civil Service Commission, Philippines

Fiona Ryland, Government Chief People Officer, Human Resources, Cabinet Office, United Kingdom

Peter Vandenbruaene, General Advisor Directorate General of Recruitment and Development Federal Public Service for Policy and Support, Belgium

Nicholas Barton, Founder & CEO, The Barton Partnership

Knowledge Partner

Fireside chat: Innovation in artificial intelligence and machine learning

Location: Innovate Stage

This session will share expert insight on the use of AI in government.


Susan Acland-Hood, Permanent Secretary, Department for Education, United Kingdom

Victoria Bew, Head of Strategy, i.AI (Incubator for Artificial Intelligence), Cabinet Office and 10 Downing Street

The Honorable Clare Martorana, Federal Chief Information Officer, Executive Office of the President, United States of America

Modernising the civil service – and how you fit in

Location: Accelerate Stage

Global Government Forum’s Siobhan Benita will set the scene by summarising the findings of research conducted with global leaders on the key features of a modern and effective civil service that delivers for its citizens.

Lord Gus O’Donnell will reflect on the most significant changes since he was Cabinet Secretary (from 2005 to 2011), discuss the main threats and opportunities over the coming years and what this all means for civil servants.

There will be time to put questions to Lord O’Donnell.


Lord Gus O’Donnell, former UK Cabinet Secretary and Head of the Civil Service

Artificial Intelligence in public services: how is government using AI to improve services for citizens?

Location: Innovate Stage

The use of artificial intelligence could potentially transform public services, with governments examining uses that range from automating back-office activities such as finance and HR, to improving public services by using AI to notify citizens on their entitlements.

This session will look at the trailblazing examples of using AI in government, and share insights on what public services need to do to make the most of technological advances.


Dr Ravinder Singh, Modernising Technology Programme Manager, Government Digital and Data, Cabinet Office, United Kingdom

Yvan Gauthier, Head, Artificial Intelligence Accelerator, Data Analytics Centre, Digital Technologies, National Research Council, Canada

Weng Wanyi, Director, Government Data Division and National AI Group, Singapore

Matthew F. Ferraro, Senior Counselor for Cybersecurity and Emerging Technology to the Secretary of Homeland Security, United States of America

John Cheal, Director UK Government and Public Sector, Nortal

Knowledge Partner

Sustainability in government: how governments can reduce the carbon emissions of their work – and the country

Location: Accelerate Stage

As part of the UK’s pledge to reach net zero by 2050, the government has committed to reduce the carbon footprint of its operations through a series of greening commitments around emissions, water, waste, domestic flights, biodiversity, climate adaptation and food waste.

This session will look at how governments are making progress against these plans, sharing best practice from across Whitehall and other public services, as well as discussing the role of government in helping all sectors of the economy get to net zero.


Jeremy Pocklington CB, Permanent Secretary, Department for Energy Security and Net Zero, United Kingdom

Ravi Gurumurthy, Chief Executive, NESTA, United Kingdom

Meg Nicolaysen, Deputy Director, Climate Change and Sustainability, UK Export Finance, United Kingdom

Halla Sigrun Sigurdardottir, Director General, Department of Senior Management, Ministry of the Environment, Energy and Climate, Iceland

Donna Cadogan, Head of the Public Service and Cabinet Secretary, Barbados

Rohan Malik, EY UK&I Managing Partner, Government and Infrastructure

Knowledge Partner

Taking the leap – transforming ideas into action

Location: Accelerate Stage

Creating a safer and more prosperous future requires more than just generating innovative ideas. It is equally important to have a plan for executing these ideas and ensuring that they have a significant impact in the real world.

The Defence and Security Accelerator (DASA), is a cross-government organisation that assists various government departments in finding solutions to their challenges and implementing them effectively. Through this session, we will discuss how we apply our expertise and experience to provide our government partners with an efficient and innovative service. Furthermore, we will explore why supporting businesses, rather than just ideas, is vital to achieving a safer future.


Anita Friend, Head of Defence Security Accelerator (DASA)

Glenn Richardson, Strategy and International Lead, DASA

Knowledge Partner

The next steps for government transformation

Location: Innovate Stage

The government’s digital strategy has set out plans for moving at least 50 of its top 75 identified services to a ‘great’ standard of service performance by 2025.

This session will detail the steps that are needed to achieve this target, looking at how the Central Digital and Data Office and departments are taking a ‘whole system’ approach to improving services, through replacing legacy technology, automating the operational back end of services and adapting policy for digital channels. This session will also share insight from public servants around the globe on how they have transformed key services for citizens.


Stephanie Kaiser, Chief Product Officer, DigitalService, Germany

Gina Gill, Chief Digital & Information Officer, Ministry of Justice, United Kingdom

Mlindi Mashologu, Deputy Director-General, ICT Information Society and Capacity Development, Department of Communications and Digital Technologies, South Africa

Mike Potter, Government Chief Digital Officer, Central Digital and Data Office, United Kingdom

Amber Sutherland, UK & Ireland Lead, Visa Government Solutions

Knowledge partner:

Public private partnerships: what can governments learn from other sectors on delivery?

Location: Accelerate Stage

So many citizens’ demands for how they want government services to be delivered are informed by the availability of digitally-enabled on-demand services from private sector companies. But what can government learn from these organisations about how to create agile citizen-facing services?

This session will share insights from experts on the key lessons – and the pitfalls to avoid.


Peter Pogačar, Director General, Public Sector Directorate, Ministry of Public Administration, Slovenia

Dr Carla Groom, Deputy Director, Human-Centred Design Science, Department for Work and Pensions, United Kingdom

How do we build a culture of permission and support for calculated risk taking?

Location: Innovate Stage

Innovation often involves individual and team risk. We cannot expect to foster a culture of innovation when there is uncertainty around leadership support for calculated risk taking. This is essential not just at the management level, with senior leaders taking ownership of risk and leading by example, but at all levels, with civil servants feeling empowered to take risks and suggest new ideas.

This session will share insights from a mixed grade panel, drawing on insights from senior leaders responsible for driving cultures of innovation and civil servants driving innovative ways of working in their teams. Through a panel discussion, we will explore how to build a culture in the Civil Service where staff feel empowered by leaders to innovate and where attitudes and incentives to take risks facilitate, not hinder, innovation.


Rupert Cryer, Head, Practice Innovation, Government Legal Department, United Kingdom

Dr James Waddell, Administration Officer, Foreign License Support Section, Driver and Vehicle Support Section, United Kingdom

Sarah Ward, Collaborations and Engagement Manager, Department for Levelling Up, United Kingdom

Sapana Agrawal, Director, Modernisation and Reform, Cabinet Office, United Kingdom

Gareth Rhys Williams, Government Chief Commercial Officer and Non-Executive Director, Crown Commercial Service, United Kingdom

Kirsten Tisdale, EY Canada Managing Partner, Government and Public Sector

Knowledge Partner

Sharing for success: how government data sharing can unlock better public services

Location: Accelerate Stage

Sharing data is one of the key ways that public services can be revolutionised and personalised in the years ahead. Creating systems, policies and cultures where government data can be shared across organizational boundaries can unlock better integration across areas like healthcare, education, welfare and benefits.

This session will provide insight from civil servants who have led innovations to make data integration across government happen. It will include details on the incentives, culture, security and risk management that is needed for better sharing – and the pitfalls to avoid.


Fiona James, Chief Digital Officer and Director, Data Growth and Operations, National Statistics Office, United Kingdom

Leontina Sandu, Head of Unit, Interoperability and Digital Government, European Commission

Ima Okonny, Assistant Deputy Minister and Chief Data Officer, Employment and Social Development Canada

Amanda Dahl, Deputy Director, Digital Service Platforms, Government Digital Service, United Kingdom

Peter Corpe, Industry Leader – UK Public Sector, Appian

Knowledge Partner

How to get the public sector ready for AI

Location: Innovate Stage

The use of artificial intelligence could potentially transform public services, with governments examining uses that range from automating back-office activities such as finance and HR to improving public services by using AI to notify citizens on their entitlements.

However, governments need to ensure that their data is ready and accessible to be used for AI insight. Public sector organisations also need to develop both the technical – and policy-level – understanding of how AI can be used to help solve the problems they face.

This session will share insight from public servants on how they have got their organisation ready to embrace the potential of AI.


Fariz Jafarov, Chief Executive Officer, Center for Analysis and Coordination of the Fourth Industrial Revolution, Azerbaijan

Taimar Peterkop, Secretary of State, Government Office, Estonia

Hugh Stickland, Chief Data Officer and Chief Scientific Adviser, Ministry of Justice, United Kingdom

Alex Chisholm, Chief Operating Officer, Civil Service and Permanent Secretary, Cabinet Office, United Kingdom

John Abel, Director, Office of the CTO, Google Cloud

Knowledge Partner:

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